Experienced Optical Assistant

Do you have a passion for eyecare and a proven track record in exceeding customer expectations? Are you eager to take your optical knowledge and skills to the next level?

Mackey Opticians is seeking an experienced and enthusiastic Optical Assistant to join our team!

Who We Are:

We are a family business supported by a friendly professional team that caters for all our patients optical needs. From detailed eye examinations to a wide choice of eyewear, your eye health is in good hands at Mackey Opticians.

Our 14 large comfortable practices have been created and furnished with our patients in mind and our philosophy is to provide tailored, high quality optical care for our patients.
We are currently the largest independent opticians group in Northern Ireland and have been serving in our communities for 75 years.

What You Will Do

In this role, you will play a vital part in ensuring a smooth and efficient operation within our practice. You will leverage your expertise to:

• Assist Practice Managers and Optometrists in daily clinics, achieving testing and sales targets

• Provide exceptional customer service, address inquiries, and process orders and returns with accuracy

• Manage frame displays and merchandise stock, ensuring optimal presentation and inventory control

• Advise customers on suitable eyewear, including single vision, bifocal, and varifocal lenses, demonstrating a deep understanding of lens technologies

• Guide patients in contact lens care and handling procedures

• Oversee administrative tasks, including managing the practice management system and reconciliation of daily sales

• Participate in ongoing training programs to stay updated on the latest advancements in eyecare and technology

• Contribute to a positive and professional work environment, upholding company values and exceeding patient expectations

What We Are Looking For

• A minimum of 1 year of experience as a Optical Assistant

• A strong understanding of optical principles, lens types, and frame materials.

• Excellent communication and interpersonal skills, with the ability to build rapport with patients

• Proven sales experience and a focus on achieving customer satisfaction

• Proficiency in using computerised practice management systems and Microsoft Office packages

• Meticulous attention to detail and a commitment to maintaining a clean and organized store environment

• A highly motivated and results-oriented individual with a passion for exceeding expectations

• A team player who thrives in a fast-paced environment and embraces continuous learning

The Perks of Joining Us

• Competitive salary and benefits package commensurate with experience

• Up to 25 days holiday + 8 bank holidays or days in lieu

• Company-sponsored training and development opportunities

• Potential for career advancement within Mackey Opticians

• No Sunday working

• Company wide social events

If you are a seasoned Optical Assistant who is passionate about providing exceptional patient care and contributing to a thriving practice, we encourage you to apply!

Please note that a driver's license and access to a car are necessary for this position, as you may be required to work at other Mackey Opticians locations.

We look forward to hearing from you!